Bilingual Customer Service
- Ref:
283821
- Type:
Option-to-Hire
- Location:
Sunrise, FL
- Industry:
Manufacturing Warehousing / Industrial Software
- Job Level:
Junior
- Pay:
$13.00 - $14.00/hr.
Opportunity Description
We are looking for a Bilingual Customer Service Representative to join our team in Sunrise, FL on a temporary assignment, with the option to hire. As the Bilingual Customer Service Representative, you will be assisting the team and their clients' requests, inquiries, tickets, emails, telephones, chat requests, etc. You will be assisting the sales team and office manager with a variety of tasks to ensure the customers receive 5-star success ratings.
Company Information
Our client is a leading provider of packaging machinery, distributing products to clientele on a global scale. They're a young and energetic family-owned company that provides its employees with the opportunity for professional growth.
Job Duties
- Manage contacts with various stakeholders, including vendors, customers, financial institutions, and/or departments; for a variety of issues, including information request, claims, chargebacks, frauds, tickets, refunds, exchanges, general inquiries, etc.
- Present bi-weekly reports to management which will cover among others the activities performed in the previous weeks.
- Process customer returns and handle chargebacks.
- Maintain and file a detailed history of all services provided and problems handled.
- Create and manage claims with shippers.
- Provide ideas, suggestions, for improvements and optimization.
- Provide direct support to other teams and/or management when necessary.
Experience & Skills Required
- 1+ years of experience in the customer service field.
- Proven competency in customer service and data entry.
- Must be very comfortable and effective interacting via email, over the phone, and in person.
- Excellent verbal and written communication skills, with absolute fluency in English and Spanish.
- Internet sales experience a plus.