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Tech Support Rep

  • Ref: 284785
  • Type: Option-to-Hire
  • Location: Miramar, FL
  • Industry: Financial Services Legal / Government Software
  • Job Level: Associate
  • Pay: $11.50/hr.

Opportunity Description

Our client, a growing, fascinating company with an amazing work environment; is looking to expand their team. A wonderful growth opportunity for candidates with an exemplary attitude and aptitude for technology is looking for a Technical Support Representative. 

Job Duties

  • Handle open tickets.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
  • Research required information using available resources.
  • Professionally communicate resolutions, instructions and/or information.
  • Assist end users with all account related issues.
  • Report all system related issues communicated from internal customers.
  • Partner with lateral support groups to facilitate proper distribution of clients products and services.
  • Device Troubleshooting.
  • Occasionally assist with inbound call volume from external customers.

Education

  • High School Diploma/GED.

Experience & Skills Required

  • Demonstrated competency with MS Office and Internet Explorer.
  • Assertive and self-sufficient.
  • Flexible and enthusiastic to learn new skills and problem-solving solutions.
  • Knowledge of client products and services along with the ability navigate client systems proficiently.