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Tech Support Rep

  • Ref: 285644
  • Type: Option-to-Hire
  • Location: Miramar, FL
  • Industry: Financial Services Legal / Government Software
  • Job Level: I
  • Pay: $11.50/hr.

Opportunity Description

We are currently looking for a Technical Support Representative in Miramar, FL for a temporary assignment that has the option to go full time. Under general supervision, the Tech Support Rep will provide technical problem resolution to end-users (internal customers) by performing a question and answer diagnosis while guiding users through a step-by-step solution.

Job Duties

  • Handle open tickets within acceptable SLA.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
  • Research required information using available resources.
  • Assist end-users with all account related issues.
  • Report all system related issues communicated from internal customers.
  • Partner with lateral support groups to facilitate proper distribution of clients products and services.
  • Device Troubleshooting.
  • Occasionally assist with inbound call volume from external customers.

Education

  • High School Diploma/GED.

Experience & Skills Required

  • Assertive and self-sufficient.
  • Demonstrated competency with MS Office and Internet Explorer.
  • Friendly and professional personality over the phone and in person.
  • Demonstrated proficiency in typing and grammar.
  • Exemplary Attendance and Punctuality.