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Customer Service Representative

  • Ref: 288431
  • Type: Direct Hire
  • Location: Hawthorne, CT
  • Industry: Pharmaceuticals
  • Job Level: Experienced Non-Manager
  • Pay: $50,000 - $55,000 plus Bonus

Opportunity Description

Our client, a leader in the pharmaceutical industry, is currently in need of experienced Customer Service professionals. These opportunities are available due to internal promotions. This is a great opportunity to join an organization that values their employees' contributions and rewards that with solid career growth.

Job Duties

  • Daily interaction with Customers & National Account Managers to establish a rapport in order to grow the business and generate revenue.
  • Handle various inquiries covering product availability, order tracking, inquiries from industry professionals & consumers regarding product related questions and concerns.
  • Manage new product launch process.
  • Manage all required documentation to ensure product set up compliance and Ensure orders are in system accurately and ship from in a timely manner to avoid service level penalties and customer out of stock situations.
  • Manage back orders for all accounts including weekly backorder report for each customer and expedite shipments where necessary to avoid failure to supply penalties.
  • Liaison between customer and Accounting as well as Pricing & Contracts for any pricing and deduction related issues.
  • Monitor promotional orders and customer buy-ins.
  • Interact daily with logistics regarding customer orders and inventory levels.
  • Process RMA's for damaged and refused products/shipments.
  • Review and analyze customer score cards and service levels monthly to identify and resolve any issues that may negatively affect our service levels.
  • Run weekly/daily reports on orders placed for all top tier customers.
  • Navigate customer website portals for customer sales, scorecards & deduction issues.
  • Work closely with Regulatory & Quality Assurance on customer requirements.

Education

  • Some college required.

Experience & Skills Required

  • A minimum of one to two years of customer/account service experience in a "non-call-center" environment is a must.
  • Pharmaceuticals or chemicals experience a plus.
  • Excellent verbal & written communication skills.
  • Detail oriented with good time management & multi-task skills.
  • Strong computer skills including intermediate excel skills.
  • SAP & COGNOS experience a plus.
  • Effective communication and listening skills as well as a positive customer service attitude.