Job Description


Submit Email

If you've inquired to HumanEdge in the past, please use the same email to help shorten the inquiry process. If you've never inquired or don't remember, you may use any valid email address.

Help Desk Technician

  • Ref: 289339
  • Type: Option-to-Hire
  • Location: Plainview, NY
  • Industry: Laboratory/Pathology
  • Job Level: Experienced Non-Manager
  • Pay: Negotiable

Opportunity Description

We are currently seeking a Help Desk Technician for an opportunity in Plainview, NY for a local laboratory. 

Job Duties

  • Experience working in a healthcare lab is a huge plus.
  • Experience with ConnectWise and/or Kaseya.

Experience & Skills Required

  • Strong desktop experience including installs and setup, with a VERY strong attention to details.
  • Technical Certifications such as A+, Network+ or MCP preferred, but equivalent work experience considered.
  • Strong knowledge of Microsoft Operating Systems (client and server) loading and support.
  • Active Directory account and group creations, password resets.
  • Understanding of network topologies, switches, understand of Firewalls.
  • Experience with remote connectivity solutions (VPN, Terminal Server, RDP, etc).
  • Basic understanding of VM Ware and V-Sphere.
  • Experience with common application installs and support (MS Office, Adobe, QuickBooks, Web Browsers).
  • Experience with server hardware, RAID configurations, NAS devices, etc.
  • Local and domain Printer Sharing, installs and Support.
  • Experience with backup and DR solutions and imaging utilities (VEEM, Datto, Acronis, Shadow protect).
  • Virus and Malware removals.
  • Ability to perform physical moves of equipment (lifting printers, servers, UPS’s, etc.).
  • Strong customer service skills and great communication and documentation skills with the ability to multi-task.