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Help Desk Technician

  • Ref: 289339
  • Type: Option-to-Hire
  • Location: Plainview, NY
  • Industry: Laboratory/Pathology
  • Job Level: Experienced Non-Manager
  • Pay: Negotiable

Opportunity Description

We are currently seeking a Help Desk Technician for an opportunity in Plainview, NY for a local laboratory. 

Job Duties

  • Experience working in a healthcare lab is a huge plus.
  • Experience with ConnectWise and/or Kaseya.

Experience & Skills Required

  • Strong desktop experience including installs and setup, with a VERY strong attention to details.
  • Technical Certifications such as A+, Network+ or MCP preferred, but equivalent work experience considered.
  • Strong knowledge of Microsoft Operating Systems (client and server) loading and support.
  • Active Directory account and group creations, password resets.
  • Understanding of network topologies, switches, understand of Firewalls.
  • Experience with remote connectivity solutions (VPN, Terminal Server, RDP, etc).
  • Basic understanding of VM Ware and V-Sphere.
  • Experience with common application installs and support (MS Office, Adobe, QuickBooks, Web Browsers).
  • Experience with server hardware, RAID configurations, NAS devices, etc.
  • Local and domain Printer Sharing, installs and Support.
  • Experience with backup and DR solutions and imaging utilities (VEEM, Datto, Acronis, Shadow protect).
  • Virus and Malware removals.
  • Ability to perform physical moves of equipment (lifting printers, servers, UPS’s, etc.).
  • Strong customer service skills and great communication and documentation skills with the ability to multi-task.