Job Description


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Telecommunications Analyst

  • Ref: 289938
  • Type: Direct Hire
  • Location: Brooklyn, NY
  • Industry: Information Technology Services
  • Job Level: Associate
  • Pay: $80,000.00 - $85,000.00

Opportunity Description

The telecommunication analyst designs, maintains and enhances telecommunication networks, systems and equipment; analyzes existing databases and identifies opportunities for improvement. Assists in the development of solutions that meet business requirements of the Medical Center and acts as a central service contact, providing technical support remotely and onsite.

Job Duties

  • Handles requests for reports, changes in stations and call center configurations. 
  • Conducts needs analysis and adequacy reviews to determine requirements.
  • Rapidly formulates and executes translation changes.
  • Maintains written documentation.
  • Exports system data, writes programming code required to translate data into spreadsheets, workbooks, and visual presentation aids.
  • Runs and reviews reports including CDR, ACD, and custom reports confirming the effectiveness of changes.
  • Periodically analyzes reports to identify exceptions and anomalies.
  • Able to handle advanced scripting tasks and Enterprise communication environment application driven programming (i.e. Avaya Breeze).
  • Attends specialized training and becomes proficient specific SDK implementations as required by various business workflows.
  • Installs, maintains and supports telecom endpoints, wiring, and system software.
  • Uses Avaya programs to configure and troubleshoot endpoints and servers.
  • Regularly Performs testing of new feature functionality.
  • Participates in cross-functional teams.
  • Plans, coordinates, performs, and tracks implementation tasks, moves, and other changes. 
  • Performs research and provides technical advice to project managers and team members improving the team technical abilities and knowledge.
  • Problem solves - works with internal and external sources to implement and test voice applications, transmissions, network routing etc.
  • Identifies, evaluates and finds solutions to technical problems.
  • Participates in conferences, workshops, and other professional developments activities to remain professionally current with advances in field of expertise.
  • Travels to off-site locations as required.
  • Works promptly in urgent situations and is prepared to handle interruptions of service 24x7.
  • Shares on-call duties with other team members, respond timely and appropriately.
  • Escalates as needed and communicates effectively with end users and support center personnel.

Experience & Skills Required

  • Minimum of Associates degree in IT/Computer Science or equivalent professional certification required. 
  • Experience working with databases and reporting tools. 
  • Programming, scripting, and handling file downloads and exports. 
  • Excel visual basic programming skills desired.
  • Preferred: 3-5 years as telecom/IT/support technician working on projects from start to finish.
  • Working knowledge of Avaya Aura Communication Manager and Session Manager is a plus.
  • Call center management, programming, and reporting.