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Customer Service Representative

  • Ref: 294567
  • Type: Direct Hire
  • Location: Stamford, CT
  • Industry: Consumer Products
  • Job Level: Experienced Non-Manager
  • Pay: $45,000 - $70,000

Opportunity Description

Customer Service Specialist

Are you an experienced professional looking for an opportunity to grow your career in the area of customer service and supply chain? Do you want to work for a fun company that values it’s employees and provides the tools and support necessary for you to succeed?

Job Duties

  • Manages day-to-day relationships with US customers; owns all customer service activities and processes
  • Fields, manages, and resolves customer inquiries (e.g., pricing list requests, new customer setup, late delivery, status requests, wrong product or quantity delivered, etc.) 
  • Track Key metrics related to the performance by customer and report metrics to supply chain
  • Develop and Distribute sales order reporting 
  • Works closely with sales, inventory and supply chain to resolve customer issues
  • Receive and process orders for customers globally via EDI and customer service email inbox 
  • Reconcile and resolve issues with customer EDI (as needed)
  • Create credit and/or debit memos to customers and oversees reverse logistics processes
  • Lead transition of customer service and billing activities during the transition of Order to Cash activities to the third party
  • Develops, implements and refines best-in-class customer service processes, metrics, and tools
  • Coordinates and provides technical and product support to customers

Education

  • Bachelors Degree Preferred

Experience & Skills Required

  • 1-3 years of customer service experience in a similar environment
  • Consumer Goods experience a plus
  • Advanced Excel skills (pivot tables lookups) able to manipulate data 
  • Familiar with MS PowerPoint to present results 
  • Experience with an ERP, SAP preferred
  • Self-starter
  • Collaborative
  • Strong attention to detail

Other Information

INDWP #ZR3