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Customer Service Representative

  • Ref: 298798
  • Type: Option-to-Hire
  • Location: Woodcliff Lake, NJ
  • Industry: Consumer Products
  • Job Level: Experienced Non-Manager
  • Pay: $15/hr

Opportunity Description

This job consists of assisting consumers by providing product and service information, and resolving product and service issues concerning Company products.

Job Duties

  • Answering phone calls and resolving consumer complaints and inquiries, in a professional manner; 
  • Handling customer inquiries within established policies, procedures, company standards, and workflows; 
  • Answering product and service questions, and suggesting information about other products and services by using training materials and other tools; 
  • Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem; 
  • Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading; 
  • Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations; 
  • Maintaining accurate customer records by updating account information; 
  • Handling other duties, as assigned by the department manager 

Education

  • Some College preferred, or equivalent business experience

Experience & Skills Required

  • Exceptional phone etiquette
  • Strong attention to detail, and strong organizational skills
  • Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone 
  • Excellent communication skills
  • Able to work 2 nights/week (1pm – 9pm), and 2 Sat/month (9am-5pm)

Other Information

INDNJ  #ZR3