Job Description

Apply

Submit Email

If you've inquired to HumanEdge in the past, please use the same email to help shorten the inquiry process. If you've never inquired or don't remember, you may use any valid email address.

Returns Specialist

  • Ref: 300652
  • Type: Option-to-Hire
  • Location: Somerville, NJ
  • Industry: Pharmaceuticals
  • Job Level: Junior
  • Pay: Negotiable

Opportunity Description

Our client, a pharmaceutical company, is searching for a Returns Specialist to join their growing team in the Somerville, NJ area! This role is temporarily remote but will eventually be working in office.

Job Duties

  • Monitors and investigates Returns and Damages.
  • Opens cases and checks for shipment errors (Overages and Shortages)
  • Monitors and tracks the cases to make sure they are closed in a timely manner.
  • Maintain a Shortage / Returns Tracker to monitor all damaged & saleable Returns.
  • Create disputes in the customer portal for all rejected claims and track the dispute.
  • Update disposition for all RMA’s and ensure the products are dispositioned on a timely manner by 3PL.
  • Works closely with finance to make sure the proper credits and debits are issued.
  • Send Credit Memos out to customers.
  • Monitors and reconciles inventory between the 3PL WMS and Company ERP (NetSuite)
  • Investigates inventory discrepancies and makes the proper inventory adjustment.
  • Monitor and track claims with UPS for all lost or damaged shipments.
  • Work closely with the Expired Returns team on products returned to the 3PL for destruction.
  • Assists supply chain with reporting functions and Metrics.
  • Develop processes for new and current functions.
  • Create work instructions for the current and new processes.
  • Assist with special projects assigned by customer service lead or Director of Supply Chain.

Experience & Skills Required

  • Completed Bachelors degree is required
  • 1+ year of experience in the generic manufacturing pharmaceutical industry
  • Strong analytical skills
  • Microsoft Word, Excel, PowerPoint proficiency required
  • Experience navigating ERP systems - NetSuite/Oracle is a plus

Other Information

INDNJ #ZR3