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Field Service Technician - IT

  • Ref: 302949
  • Type: Direct Hire
  • Location: Yonkers, NY
  • Industry: Health Clubs
  • Job Level: Experienced Non-Manager
  • Pay: $65,000 - 80,000

Opportunity Description

Our client is hiring for a Field Service Technician - IT in Yonkers, New York. In this role, you will be responsible for providing first and second level technical response for urgent and routine technical and application issues within our 50 + locations, demonstrate appropriate level of productivity, and ability to handle variety of workloads as they arise.

Benefits include: PTO, Full Medical Dental and Vision 401K

Salary: $65,000-$80,000

Job Duties

As the Field Service Technician - IT, you will:

  • Handle Day-to-Day operationg, such as responding to escalated Tickets from the Service Desk and making “runs” throughout NYC 5 boroughs to respond to issues such as (Replacements, Printer Issues, Desktop Peripherals, Field tech tickets, hardware/software etc.)
  • Deploy new and replacement systems, printers, Point of Sale systems & other items. Ensuring customer satisfaction, accuracy, timelines, and priority are all met.
  • Work, schedule and manage 3rd party vendors to resolve outstanding issues.
  • Understand general networking principles LAN/WAN and Switching.

Education

Education:

High School plus certification or Associates 

Experience & Skills Required

Experience & Skills:

  • 3+ or more years information systems experience in Desktop support local and remote
  • Our environment is PCI DSS compliant which is critical to our business – a general understanding is needed.
  • Strong troubleshooting skills and being able to diagnose issues efficiently and accurately.
  • Understanding of Microsoft 365 Administration including product suites: Teams, Azure, Intune, Sharepoint & OneDrive.
  • General understanding of Apple IOS & OS systems and hardware.
  • Work a flexible schedule with additional hours when necessary to support IT projects.
  • Good understanding of customer service skills as role is exposed to heavy customer interaction (team members).
  • Ability to work with minimal supervision – Can take ownership of tasks/projects but will ask for help when needed.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior