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IT Support Specialist

  • Ref: 304084
  • Type: Contract
  • Location: Watertown, MA
  • Industry: Biotechnology
  • Job Level: Experienced Non-Manager
  • Pay: $30.00 - $40.00/hr

Opportunity Description

Our client is hiring for an IT Support Specialist in Boston, MA. In this role, you will be responsible for day-to-day operations, ensuring continuity of IT services of employees by providing the technical expertise, assistance, and project coordination necessary to deploy, configure and support enterprise applications, networks, computer hardware/software, phones, AV.

This is a contract position offering between $30-$40/hour, depending on experience. 

HumanEdge Perks:

  • Weekly direct deposit
  • Referral bonus program
  • 24/7 support before, during and after your assignment
  • Additional benefits available once qualified

Job Duties

As the IT Support Specialist, you will:

  • Manage and monitor day-to-day delivery of high-quality IT service and support to internal and external stakeholders
  • Provide T2-3 solid technical support for desktop/laptop/application issues
  • Be responsible for solving complex problems and drive them to completion using internal resources or vendors as needed
  • Provide application support and project management for all in-development systems as assigned
  • Develop strong working knowledge of production applications, processes, SOP’s
  • Support BSL-2 level labs, devices, scientific software
  • Manage, establish positive working relationships, coordinate resources with external stakeholders and vendors
  • Stay abreast of the latest developments in IT and make recommendations as it pertains to your position.

Experience & Skills Required

Qualifications:

  • Bachelor's Degree in Computer Science or equivalent work experience 
  • 3-6 years IT support experience. Experience in Biotech/Pharma is highly desirable.
  • Familiarity with Biotech research and fiscal, regulatory environments is highly desirable.
  • Hardware: desktops, laptops, printers, tablets, desk phones, smartphones, other computer peripherals, network switches, access points
  • Operating Systems: Windows Windows10, OSX, iOS, Android
  • MS Office 365, MS Visio, MS Project, Adobe Creative Suite, Desktop conferencing (Teams, Zoom, etc…), various scientific applications
  • Azure Active Directory, Microsoft Exchange 365, SharePoint 365, SaaS platforms, Egnyte, SmartSheet
  • AWS, Lambda cloud experience a plus
  • Audio Visual systems, Zoom rooms, TV, Sound systems, Microphones, PTZ Cameras, Crestron.
  • IP based, Teams integrated enterprise phone systems
  • Technically proficient with basic networking concepts and corporate network devices: firewalls, switches, wireless routers/access points, VLAN’s etc.
  • Experience with instrument based and non-instrument based scientific/research software is a plus