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Customer Service Specialist

  • Ref: 304263
  • Type: Option-to-Hire
  • Location: Danbury, CT
  • Industry: Consumer Products
  • Job Level: Experienced Non-Manager
  • Pay: $28 - $32 plus Bonus

Opportunity Description

Our client is hiring for a Customer Service Specialist in Danbury, CT. This is a hybrid/remote position available ASAP with a growing manufacturing firm. This is a temp-to-hire position servicing our internal and external clients, and the positon offers between $28-$32/hour, depending on experience, plus a bonus!

HumanEdge Perks:

  • Weekly direct deposit
  • Referral bonus program
  • 24/7 support before, during and after your assignment
  • Additional benefits available once qualified

Job Duties

As the Customer Service Specialist, you will:

  • Build relationships with customers and provide specialized customer support
  • Process credits and advanced warranty issues
  • Process return material authorizations
  • Process and expedite urgent requests

Education

Education:

  • HIgh School Diploma 

Experience & Skills Required

Qualifications:

  • Min 2 years customer service experience
  • Must have RMA/Return Experience
  • Credit experience
  • Web portal
  • Manufacturing experience preferred
  • Excellent written and verbal communication skills
  • Ability to multi-task and prioritize in a fast-paced environment
  • Knowledge of Microsoft Office Suite
  • SAP is highly desired