Job Description

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Customer Service Specialist

Ref: 304263
Type: Option-to-Hire
Location: Danbury, CT

Industry: Consumer Products
Job Level: Experienced Non-Manager
Pay: $28 - $32 plus Bonus

Opportunity Description

Our client is hiring for a Customer Service Specialist in Danbury, CT. This is a hybrid/remote position available ASAP with a growing manufacturing firm. This is a temp-to-hire position servicing our internal and external clients, and the positon offers between $28-$32/hour, depending on experience, plus a bonus!

HumanEdge Perks:

Weekly direct deposit
Referral bonus program
24/7 support before, during and after your assignment
Additional benefits available once qualified

Job Duties

As the Customer Service Specialist, you will:

Build relationships with customers and provide specialized customer support
Process credits and advanced warranty issues
Process return material authorizations
Process and expedite urgent requests

Education

Education:

HIgh School Diploma

Experience & Skills Required

Qualifications:

Min 2 years customer service experience
Must have RMA/Return Experience
Credit experience
Web portal
Manufacturing experience preferred
Excellent written and verbal communication skills
Ability to multi-task and prioritize in a fast-paced environment
Knowledge of Microsoft Office Suite
SAP is highly desired