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Customer Service Returns Clerk

  • Ref: 305267
  • Type: Long Term Contract
  • Location: Danbury, CT
  • Industry: Consumer Products
  • Job Level: Experienced Non-Manager
  • Pay: $19 - $21

Opportunity Description

A Consumer Products company in Danbury, CT is hiring a Customer Service Returns Clerk for a hybrid, long-term contract assignment. This role will be responsible for ensuring returned product is received by the distribution center in a timely manner, and will monitor and ensure all client transactions are invoiced and client refunds are credited. The right candidate will be a strong communicator/collaborator with cross functional partners, and approach the role with a service mindset to ensure clients receive an exceptional service experience.

Job Duties

 

  • Prepare FedEx labels and correspond with clients via email in regards to returned merchandise
  • Set up client pickups via FedEx and work with freight couriers
  • Process Returns and Credit requests received from the field & assist with the ticketing system
  • Other duties as assigned

 

Experience & Skills Required

  • Organized and detail oriented
  • Ability to prioritize tasks and manage multiple details
  • Strong computer skills; able to work in multiple systems and quickly come up to speed with new systems

Other Information

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