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IT Field Tech

  • Ref: 305611
  • Type: Direct Hire
  • Location: Brooklyn, NY
  • Industry: Health Clubs
  • Job Level: Experienced Non-Manager
  • Pay: $65,000 - 70,000

Opportunity Description

The IT Field Technician will be responsible for providing a strong level of technical onsite/remote support for our clients/end users. The position will directly support our 25 + locations within Brooklyn, Queens & Staten Island.

 

Company Information

Fitness and Health Club

Job Duties

Primary responsibilities will be focused on visiting existing and new store locations within Brooklyn, Queens & Staten Island. The individual will work directly with the Director of Technology and Systems Engineer, becoming a team of 3, providing onsite technical support to our client base. We support all club/store level technology top to bottom including ISP’s, Audio/Video, Point of Sale, desktop PC’s, VOIP and Security Cameras.

• The Field Tech will install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware within existing/new store locations.

• Additional (direct) training and guidance will be provided ensuring our standards, customer satisfaction, accuracy, timelines, and priorities are all met.

Education

High School or vocational or 2 year degree preferred

Experience & Skills Required

 

• Previous experience in IT, with a strong customer service background

• 3+ years or more of IT related Hands-on Networking & Desktop support experience with Onsite and Remote technical support.

• A solid understanding of general networking principles LAN/WAN including switching technologies.

(CompTIA Network + or other comparable certifications will be considered.)

• General Hands-on knowledge of Microsoft 365 including: Microsoft Outlook (Client & OWA), Teams, SharePoint & OneDrive

• General Hands-on understanding of Android, Apple & mobile technologies

• Experience working with 3rd party technical vendors, can speak technical to non-technical individuals

• Strong troubleshooting skills and being able to diagnose issues efficiently and accurately. Resolve and document issues upon completion.

• Good written and verbal communication skills. Ability to multi-task, work with minimal supervision & under pressure

• Experience with taking ownership of tasks/projects but will ask for help when needed.

• High School diploma

• Punctuality, dependability; the willingness to help the team and put in extra hours when needed, an eye for quality, and a desire to grow.

Benefits

Medical, Dental, Vision, Discounts