1. Plans, manages and leads the development of complex projects including but not limited to: charters, scopes, goals, schedules, resource allocations, budget estimates, return-on-investment (ROI), risk management, training requirements, regulatory requirements, deliverables and other project related documentation.
• Responsible for on-time, on-budget delivery of assigned projects
• Documents and maintains a standard project management methodology which references the Project Management Institutes (PMI) guide to Project Management
• Works in conjunction with team members, stakeholders and vendors to anticipate and manage changes to projects in order to achieve stated goals of projects.
• Understands basic revenue models and cost-to-completion projections and aligns project decisions accordingly. Accurately forecasts revenue, profitability, margins and utilization.
• Effectively communicates project expectations to team members and stakeholders. Established and manages project expectations and responsibilities. Holds the project team accountable.
• Recommends alternative solutions and streamlines current processes and improves efficiency through better utilization of application functionality.
• Ensures project turn-over documentation is completed and staff/users understand how to operate implemented system. Includes but not limited to: tables; files; ongoing maintenance procedures, backup/restore and disaster recovery.
• Provides great customer service to all departments. Investigates and resolves project problems in a timely manner in order to maintain project integrity.
• Acts as a champion for user departments as well as a liaison between the end user and the vendor.
• Identifies and recommends end-user and technical support training requirements.
• Minimizes organizational and departmental exposure and risk across all projects.
• Manages scope and dependencies of assigned projects to ensure critical path success. Identifies and resolves conflicts in a timely manner.
• Tracks and documents project progress using Industry Standard methodology and tools.
• Coach, mentor, motivate and supervise project team members and contractors. Demonstrates leadership in order to influence them to take positive action and accountability for assigned work.
• Conducts project post mortems and create recommendations in order to identify successful and unsuccessful project elements. Applies what’s learned to subsequent projects.
• Develop best practices and tools for project execution and management.
2. Completes required continuous training and education, including department specific requirements.
3. Demonstrates profession