Experienced inbound Call Center Agent needed for busy medical group located in Poughkeepsie, NY. The Call Center Agent manages the groups busy incoming calls and provides routine information and directs calls to appropriate area.
- Channels all incoming calls, routes calls to appropriate department and/or person. Announces calls to physicians and executive staff.
- Takes messages and processes them accordingly.
- Knows physicians and staff schedules for all offices.
- Has general information regarding insurance, schedule, procedures, and services provided by the Group.
- Keeps log of physician telephone numbers, cell phones and pager numbers.
- Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
- Handles emergencies according to specified procedure.
- Turns over calls to the answering service as per instructed.
- Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
- Confirms physicians’ daily appointments, checking information and updating when possible.
- Maintains information and confidentiality.
- Performs related work as required.