Job Description

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Call Center Representative

Ref: 308657
Type: Direct Hire
Location: Cincinnati, OH

Industry: HVAC
Job Level: Entry Level
Pay: Negotiable

Opportunity Description

Works with our external sales team making outbound calls to prospective companies. During the outbound call, the call center agent sets appointments for the sales team to visit the prospective companies.

Job Duties

Calls are made to business-to-business contacts only and no residential calling.
Enters information into our customer relationship management system (CRM) updating the system with current contact information and phone call activity.
Communicates and collaborates with the external sales team establishing effective strategies.

Experience & Skills Required

Strong verbal communication
Good listening skills
Attention to detail
Professionalism with internal and external staff
Multi-tasking
Computer literate - Internet navigation, Outlook, Word and Excel