Job Description

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Customer Service Representative

Ref: 284917
Type: Direct Hire
Location: White Plains, NY

Industry: Consumer Products Manufacturers
Job Level: Associate
Pay: $45,000 - $50,000

Opportunity Description

Customer Service Representative needed for a Direct Hire opportunity in White Plains, NY. The Customer Service Representative is responsible for supporting customers and fulfilling requests on a daily basis. The Customer Service Representative should develop a strong understanding of the product line that they are supporting.

Job Duties

Operate as the lead point of contact for all assigned customers and provide superior customer service at all times.
Receive and input sales orders via EDI.
Review and process all all-purchase orders and double check orders to ensure accuracy.
Communicate effectively and appropriately with customers, brokers.
Respond to all customer inquiries.
Work closely with marketing, supply chain management, operations (warehouse/shipping), finance, and sales to ensure customer needs are met quickly and efficiently.
Maintain effective customer contact.
Assist with incoming calls.
Review daily order reports.
Mail/email daily invoices to customers.
All other duties assigned.

Education

HS Diploma/GED with professional coursework.

Experience & Skills Required

3+ years’ experience working as an Account Coordinator or in a similar role.
Previous inbound (Vendor-side) EDI order processing and troubleshooting, minimum 1 year.
Experience with 810, 850 and 856 EDI transaction formats is required and Amazon Vendor Central is highly desired.
3+ years’ experience working in a professional office setting.
ERP/CRM experience.
Strong computer user skillset in MS Office Suite.
Experience in delivering client-focused solutions based on customer needs in a fast-paced environment is essential and have the ability to exceed customer’s expectations daily.
Experience interacting with warehouse/production personnel and ability to navigate a warehouse and lift up to 15 pounds on occasion.