Job Description

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Customer Service Returns Specialist

Ref: 307643
Type: Contract 40 wks
Location: Danbury, CT

Industry: Distribution
Job Level: Experienced Non-Manager
Pay: $20 - $22

Opportunity Description

Growing corporate consumer products corporation is looking for a specialist to work in their corporate returns department located in Danbury, CT

This is an administrative role assisting customers and team in processing returns.

This is a long term contract opportunity with a potential for growth.

Job Duties

Prepare FedEx labels and correspond with clients via email in regards to returned merchandise
Set up client pickups via FedEx and work with freight couriers
Process Returns and Credit requests received from the field
Assist with Returns and Credit requests from the Service Cloud ticketing system
Manage the daily action reports and follow ups
Assist with Quarter End A/R aging reports, to rectify any outstanding balances

Education

Associates Degree preferred

Experience & Skills Required

2 year’s work experience in customer service, order processing or a related field
Strong written and verbal communications skills
Self-motivated with strong organizational skills
Ability to take charge, and make sound decisions quickly
Proficient in all Microsoft Office applications