• Must be able to work 7am-3:30pm
• Publishing experience preferred
• 1-3 years prior corporate customer service experience required.
• Call center/Customer Care Center experience, preferred.
• Possess strong verbal and written communication skills, comfortable communicating via phone and chat with both internal and external customers.
• Computer skills, Microsoft Office
• Experience with JD Edwards Enterprise One, and Microsoft Dynamics CRM preferred.
• Flexible working hours and overtime are required as needed.