Hospital Patient Accounts Representative
- Ref:
311061
- Type:
Contract
- Location:
Valhalla, NY
- Industry:
Hospitals
- Job Level:
Entry Level
- Pay:
$20.00 - $21.00/hr
Opportunity Description
The Patient Accounts Representative is responsible for managing the day-to-day processes of the call center. This position resolves and documents the concerns and inquiries for the hospital and the associated physician bills.
Job Duties
- Follows up and resolves outstanding issues related to insurance questions/payments
- Ensures all customer inquiries / complaints related to patient accounts are resolved in a timely manner
- Arranges for Financial Assistance
- Manages estate checks and deceased patient account resolution
- Addresses inquiries from multiple sources including attorneys, insurance companies and patients
- Retrieves and interprets payment documents from insurance companies
- Ensures appropriate revenue cycle is followed
- Ensures patients are aware of all financial assistance programs
- Offer patients monthly payment solutions
Experience & Skills Required
- Must have at least one year of hospital experience in a similar role.
- Billing or follow up experience
- Patient Access/ Patient Rep experience
- Ability to operate multiple patient information systems