Job Description

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Customer Service Representative

Ref: 311116
Type: Option-to-Hire
Location: Edison, NJ

Industry: Logistics Services
Job Level: Experienced Non-Manager
Pay: Negotiable

Opportunity Description

Efficient data processing of all outbound orders
Post and processing billing of accessorial services for all shipments
Have a firm understanding of billing rules for clients

Job Duties

Ensure all posting is conducted in a timely fashion to provide accurate reporting to clients
Ensure orders ship as required and communicate failures to clients
Scan BOL’s/COA to clients/consignee as needed/required
Prioritize work load based on shipping dates and services to ensure warehouse has ample time to prepare shipments
Maintain a clean and organized desk
Effectively communicate with clients in problem solving
Effectively communicate with Transportation dept regarding outbounds
Ensure all shipments are scheduled properly
Communicate effectively with upper management as required
Run reports for clients as required
File all BOL’s/Receipts in a timely manner
Cross train with other accounts
Maintain a file on each client with specific requirements/needs and update as needed

Experience & Skills Required

3PL Customer Service exp.
Accellos by Korber WMS software exp.
6 months-1 year freight industry or related transportation/logistics exp.
Basic computer and English language skills