Opportunity Description
The Candidate Experience Coordinator (CEC) serves as the key candidate outreach and administrative support professional for the Talent Advisor to which he/she is aligned. Although positioned within TA Operations, the CEC takes daily direction from their respective Talent Advisor to ensure all candidate-facing communication and interactions are positive, informed and engaging. The goal is to achieve best-in-class candidate satisfaction, regardless of hiring outcome. To achieve this goal, the CEC creates capacity for the Talent Advisor to focus on the strategic value-add drivers by overseeing the following critical but tactical areas of work: Candidate communications (as directed by the TA) + Interview scheduling and related communications + Candidate on-boarding + Workday data entry and administration (as directed by the TA)
This a hybrid role which consists of reporting to NYC 3 days per week.
Job Duties
- Develop appropriate, well-written and timely candidate communications to ensure candidates are informed about process, current status, next steps, and other pieces of information that are helpful and necessary to make informed decisions
- Partner effectively with Hiring Managers (and/or their delegates), interview panelists, and HR to ensure candidate interviews are scheduled quickly. Leverage influencing skills to minimize interview rescheduling and other disruptions to the candidate experience. Manage all related logistics (scheduling conference or interview rooms, accessibility to technology, candidate travel if required, itinerary finalization and distribution, collecting feedback forms, etc.)
- Ensure candidates are dispositioned appropriately and accurately as they move through the recruitment process
- Touch base periodically with candidates to answer questions and keep them engaged (as directed by the TA)
- Ensure a smooth transition into and through the HF On-Boarding process. This includes setting appropriate expectations regarding process, timing, requirements, interacting with third-party vendors, establishing a Workday account, etc.
- Initiate and oversee the candidate On-Boarding process for their respective business unit(s), including background checks, drug tests, license verification, etc.
- Monitor candidate progress throughout and ensure time & compliance requirements/deadlines are met.
- In partnership with the Talent Advisor, develop and deploy a Workday data entry and administration strategy ideally suited to meet the working preferences and capacity requirements of the Talent Advisor, including the opening and closing of requisitions
- Partner with TA Operations and HR Operations on subsequent technology releases and the corresponding impact to process, including implications for retraining
- Partner with the Talent Advisor and recruiting team to schedule on and off-campus hiring events
- Oversee or participate in other related TA Operational work as needed
Experience & Skills Required
- Prior experience working in a professional, corporate setting
- Demonstrated ability to provide exceptional customer service, both internally and externally
- Excellent interpersonal, influencing and communication skills
- Basic understanding of Recruiting and HR concepts, policies and procedures
- Experience with Applicant Tracking Systems (Workday a plus)
- Strong proficiency in using MS Office Suite Programs (Word, Excel, PowerPoint)
- Preferred Qualifications:
- Associate's degree from an accredited institution
- Prior experience working in an HR/TA-related function
- Strong attention to detail